Privacy Policy

Who this policy applies to

This policy applies to EG Auto Pro, the website at egauto.ca, and service requests for mobile mechanic and mobile car detailing services in Montreal and surrounding areas.

Questions about this policy can be sent to info@egauto.ca or by phone at (438) 951-0100.

Information we collect

We collect only the information needed to respond to inquiries, prepare service requests, and communicate with customers.

• Name, phone number, email address, and preferred contact method.
• Service location or general area, such as Montreal, Laval, Brossard, Longueuil, or Boucherville.
• Vehicle details, requested service, appointment timing, photos or descriptions voluntarily provided, and message content.
• Language preference when a visitor chooses English or French.
• Basic technical information that may be collected by hosting, security, analytics, or form tools if those tools are enabled.

How information is collected

• Through contact forms, booking request forms, calls, text messages, and emails.
• Through optional browser features such as location detection when the visitor chooses to use them.
• Through a language preference cookie or browser storage used to remember English or French.
• Through third-party tools only when those tools are active on the website or connected to the business workflow.

How we use information

• To respond to service requests and customer questions.
• To confirm vehicle details, service area, appointment timing, pricing, and availability.
• To provide mobile mechanic or mobile detailing services at the requested location.
• To keep records needed for customer service, scheduling, accounting, safety, dispute handling, and legal compliance.
• To improve website usability, service communication, and booking workflows.

Cookies and tracking

The website may use a small language preference cookie or browser storage so visitors can keep their selected language. This is used for functionality, not advertising.

If analytics, advertising pixels, chat widgets, embedded maps, or other non-essential tracking tools are added later, EG Auto Pro should update this policy and use an appropriate consent mechanism before those tools collect information for identification, location, profiling, analytics, or advertising.

When information may be shared

EG Auto Pro does not sell personal information. Information may be shared only where needed for practical business operations or legal reasons.

• With hosting, email, form, booking, CRM, payment, analytics, or security providers used to operate the website and services.
• With professional advisors, insurers, or authorities where reasonably required.
• When required by law, court order, regulatory obligation, or to protect rights, safety, and property.

Storage, protection, and retention

EG Auto Pro uses reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, use, loss, or disclosure.

Information is kept only as long as reasonably needed for the purpose it was collected, including service follow-up, accounting, dispute resolution, legal obligations, and business records.

Some service providers may store or process information outside Quebec or Canada. Where this happens, information may be subject to the laws of that jurisdiction.

Your choices and rights

Visitors can choose not to submit a form and can contact EG Auto Pro by phone instead. Browser language preferences can be changed in the browser, and non-essential cookies can be managed through browser settings or any consent tool added to the site.

Subject to applicable law, you may request access to your personal information, ask for corrections, withdraw consent where applicable, or ask about deletion by contacting info@egauto.ca.